Terms & Privacy Policy

Policies, Terms, and Conditions

Orders, Payments, and Shipping

SUBSCRIPTIONS AND SHIPPING

  • Shipping is limited to the USA. The order will be shipped to the address provided when the order was placed.
  • Orders ship Monday through Wednesday each week. Orders placed Thursday through Sunday ship the following Monday.
  • Normally delivery is within 2 to 5 business days. We do not guarantee the package arrival date for any shipping method.
  • You will receive a confirmation email notifying you of your shipment date. If the address is incorrectly entered, the customer is responsible for the replacement costs.
  • We will ship to Alaska or Hawaii by request. Additional charges for postage may apply.
  • Subscriptions are a minimum of three purchases. The first order is 15% off, and the subsequent orders are 10% off. After 3 billing cycles you can cancel your subscription.

REFUNDS

  • All Roam Sticks have a “best buy” date. This reflects 8 months after date of manufacture. Sticks should be stored in a cool, dark location for maximum shelf life. Rough handling or high temperatures will shorten shelf life.
  • All Salami has a "best buy" date. This reflects a 6 month shelf life. Salami should be stored in refrigeration.
  • If product is damaged upon arrival, we will refund for the product that was affected. We must be notified within 48 hours of receiving the order and a   picture of damaged product should accompany the request. Please send to photo and request to support@singingpastures.com
  • If you do not like our product, and would like to return it, please email support@singingpastures.com and let us know. Product can be sent back within 30 days of purchase and we will refund the purchase price.
  • We will do our best to process your refund within 5 business days from our receipt of your returned product.
  • Shipping charges are refundable only if products were damaged in transit, or if we sent the wrong product.
  • Product must have been purchased directly from Singing Pastures. Orders from 3rd party vendors must be taken up with that party.